PUBLIC SAFETY TELECOMMUNICATOR (PST) – CALL TAKER
DO YOU WANT TO MAKE A DIFFERENCE?
The Talladega County 9-1-1 Public Safety Telecommunicator responds to calls for assistance from citizens and visitors of Talladega County.
WE MAKE A DIFFERENCE EVERYDAY!
The Public Safety Telecommunicator is responsible for answering non-emergency calls that come into the 9-1-1 Center. A PST shall answer all calls in a timely manner, efficiently assess each situation, and operate with the goal of providing excellent service to the public. Depending on the nature of the call, the PST may assist callers by answering questions or creating a call for service to be given to a response agency.
FURTHER DEFINITION OF POSITION:
The Talladega County 9-1-1 Center is a consolidated 9-1-1 center, and all calls for service in the county are received, processed and dispatched by the Public Safety Telecommunicators. The Consolidated Communications Center serves 31 agencies and is staffed with personnel in the following positions: Operations Manager, Communications Training Coordinator, Communication Supervisors, Communications Training Officer, Public Safety Telecommunicator III and Public Safety Telecommunicator. The PST is an entry level position. This is a non-exempt, full time position. The PST is expected to follow standard operating procedures and agency guidelines. The PST handles only non-emergency calls that come into the 9-1-1 Center on non-emergency lines.
The PST may be able to promote to other available District position(s), depending on the recommendation of management and the needs of the 9-1-1 Center.
The PST will be supervised by the Operations Manager or Communications Training Coordinator depending on shift assignment. The performance of the PST will be monitored with the expectation that the PST will function within acceptable standards, written agency guidelines, and performance objectives.
This position does not hold supervisory responsibilities.
MINIMUM JOB REQUIREMENTS:
Applicant must be able to:
A successful applicant should have experience working with computers or data entry. Experience working in customer service, under stressful situations, and multi-tasking, are helpful.
The PST, upon hire, will participate in training to meet agency, local, state, and federal requirements. A printed description of the training and all it entails will be provided. The PST will also begin a six month probation period upon hire. By the end of the probationary period the PST is expected to possess the following certifications:
Employees are expected to maintain all certifications listed above and any other required. A comprehensive training record will be maintained for all telecommunicators, and all telecommunicators will participate in required ongoing training annually.
GENERAL KNOWLEDGE AND SKILLS:
The PST should be able to identify, articulate, and demonstrate the values, expectations, duties, and functions of the position, such as:
This job description is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the job holder might differ from those outlined in this job description. Other duties, as assigned, might be part of the job as well.